Why your firm should record its calls
Even the most attentive customer service representative can make mistakes; after all, he or she is only human. If your business uses VoIP as its
Stay informed, stay secure, and stay ahead. Eaton Computer’s resource center gives you access to helpful insights, expert advice, and ongoing updates to support your business technology goals.
Even the most attentive customer service representative can make mistakes; after all, he or she is only human. If your business uses VoIP as its
Your company has decided to avail of Voice over Internet Protocol (VoIP) and has given you the task of choosing between the two types of
Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And
Investing in customer relationship management (CRM) software is absolutely essential for small- and medium-sized businesses that want to up their sales performance. It helps sales
When customers call your help desk, one of the the first things they hear is your automated on-hold message. This message can either uplift or
Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their
Call recording is not a new feature in VoIP but rather one that is underutilized especially in businesses with less focus on customer communication. When
You have just decided to use VoIP as your telephony solution, but now your technician is asking how you want to use it. Do you
Basic internet-based phone calls aren’t new to many of our readers. Skype has been around for over a decade and there are dozens of other
Bad customer service is one of the reasons why customers switch to competitors. It often begins the moment they pick up the phone to report
Online video chat turns stiff customer service interactions into a more personal experience. Seeing the person you’re talking to makes for a more substantial conversation.
The VoIP industry is becoming increasingly hard to define. More and more are voice communications being made over internet connections, and sometimes you may not