Testimonials

The best way to understand the level of care and support we provide our clients is to hear directly from the businesses we work with. These testimonials highlight real experiences, real results and the trust our clients place in Eaton Computer.

Please tell all the people in the background that we are impressed and thankful for them

“With all our locations always up and running smoothly, Beavercreek, Dayton, Columbus, Perrysburg, Louisville, Just wanted to take a minute to let you know that we are impressed with your staff and that they are always on the job. It is nice to have Eaton Helpdesk onboard as our IT team.”

The Schaefer Group, Inc.

Frank W. Schaefer, Inc (FWS) started business as a refractory contractor in 1930, and began designing and manufacturing industrial furnaces in 1945. In the early 1970’s, FWS’s aluminum furnace business grew large enough that it became necessary to form two divisions within the company: A Refractory Sales and Service Division and an Industrial Furnace Division. In 1998, the Industrial Furnace Division was separated from FWS, Inc to form a new company, Schaefer Furnaces, Inc (SFI). A combining of these two related companies took place in late 2002, forming The Schaefer Group, Inc. Two strong traditions are recombined, with the FWS Division providing exceptional refractory sales and service work and the SFI Division providing the best aluminum furnaces and molten metal delivery systems available.

Donald McCready

CFO, CIO – The Schaefer Group, Inc.

Michelle Collier, BS, MPA, Executive Director Good Neighbor House

Eaton Helpdesk has changed my life. Seriously. I was at work physically 50-60 hours a week. Now I have a work computer and my phone set up to do my work any where. Mason is our tech….he came out to my house! RJ (operations) amazing customer service, Debbie amazing with getting me anybody when im in panic mode and bobby……well, I know for a fact, in sensitive issues and my needs….I know I can always call him!
They all treat me like a queen at ALL times. WHO can say that about ANY business ALL of the time?I am blessed that I was introduced to Eaton Helpdesk.
Instead of ‘Help’ it should say ‘Hero’desk
Good Neighbor House

An Amazing Team – https://www.goodneighborhouse.org/

“I pay for a quarter of a single IT guy salary and get an entire team!, Easy math for me. For almost 20 Years we have partnered with the Eaton Helpdesk, it is nice that we have our own “Eaton Compressor” Helpdesk. When ever any one of our staff has an issue, they pick up the phone and dial the extension directly to the Helpdesk and Walla!”

Tina Cain

Office Manager – Eaton Compressor, a Division of Airbase Industries

“Great service and prompt attention makes Eaton Helpdesk our number one choice. The staff picks up the phone, dials the extension directly and a real person answers, everytime! ” This makes our staff feel like it is our IT Team.

Tina Cain

Kettering Hospital – Preble County Medical Center

“We do not worrie about IT issues. For 18 Years Lifestages Centers for Women has had a partnership with the Eaton Helpdesk, They really understand our network and IT needs. Recently Lifestages Centers for Women made the transition from our current EHR provider over to the Good Samaritan Network platform (EPIC) , Eaton managed every aspect parallel to our current system with over 143 Workstations throughout our 5 locations, Eaton orchestrated the entire rollout with the GSN EPIC team flawlessly!”.

L. William Rettig, III, CEO

M.D., CE – Lifestages - Samaritan Centers for women

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