Why your company should record calls
If you own and operate a small- or medium-sized business that relies on positive word of mouth, you probably need to make sure the quality
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If you own and operate a small- or medium-sized business that relies on positive word of mouth, you probably need to make sure the quality
Voice over Internet Protocol’s (VoIP) call recording feature has been around for a while now. However, small- and medium-sized businesses (SMBs) that don’t prioritize customer
Even the most attentive customer service representative can make mistakes; after all, he or she is only human. If your business uses VoIP as its
Call recording is not a new feature in VoIP but rather one that is underutilized especially in businesses with less focus on customer communication. When